(un)Sweet Sensation
The Sweet Sensation fast food chain is one of my favorites (at least in Lagos). Their doughnuts are to die for. Two weeks ago, we (me a a colleague) had an 11 am meeting in Lagos. My colleague flew in from Port Harcourt and we arranged to meet at Sweet Sensation in VI, about 5 mins away from where e were to have business.
We met at 1030 am and ordered snacks and drinks. Pulled out our notebooks to check for last minutes updates to our presentation and had a security guard come over to ask us shutdown the notebooks and leave!
I asked for the manager. The manager was a polite young chap and confirmed that NOTEBOOKS are not allowed in Sweet Sensation, MANAGEMENT decision. Nothing to do with if you are a paying customer, even if you want to use the notebook for 10mins, NOWAY!
How can we change such attitudes? This is a fantastic chain, good food, but stuck with bad decisions like above, it will probable die off if a South African chain comes into town.
So, the question is, how can we pass comments to management of such enterprises, remember, to management, they are doing quite well for now, exceeding cash inflow etc.
We met at 1030 am and ordered snacks and drinks. Pulled out our notebooks to check for last minutes updates to our presentation and had a security guard come over to ask us shutdown the notebooks and leave!
I asked for the manager. The manager was a polite young chap and confirmed that NOTEBOOKS are not allowed in Sweet Sensation, MANAGEMENT decision. Nothing to do with if you are a paying customer, even if you want to use the notebook for 10mins, NOWAY!
How can we change such attitudes? This is a fantastic chain, good food, but stuck with bad decisions like above, it will probable die off if a South African chain comes into town.
So, the question is, how can we pass comments to management of such enterprises, remember, to management, they are doing quite well for now, exceeding cash inflow etc.
posted by inyang effiong at 11:06 AM
6 Comments:
This is an issue that needs to be worked upon, fast! Imagine not being able to use your laptop in a restaurant. There's still a lot of Nigerian businessmen who need to upgrade their thought process. It's a pity that with the advent of e-learning, e-business and the sorts, Nigeria and Nigerians are not using all the resources available to them.
my little contribution is not to at sweet sensation again or until they change their attitude and policy.
They can't make exceptions. They "are just following orders"
I believe their attitude/rules will change when competetion comes to town.
Nice blog, by the way, :)
What I would like to know is the reasoning behind the decision.Might be the management believes that actually alienating business people who will be the majority of customers with notebooks will actually be good for business?
I think the people beind this decision should say something soon and I will definitely go into a sweet sensation outlet and switch on my notebook when next am in Nigeria.
reasoning? they don't reason.
The *tupid thinking is that people with notebooks will dawdle and take up space!
I cant count how may unnecessary cups of coffee have taken at Starbucks when online in their cafe. SS forgets that customers working in their location MAY actually end up buying far more than walk in customers.
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